Resident and Staff Status (updated 8/11/20)

Hearts and Hands are committed to the health and safety of our staff and residents.  So to ensure good communications our mission is to keep residents, visitors, families and the community up to date on our current COVID-19 status. In the event of a positive case, we have a plan in place to protect our healthy residents, staff, and personnel. This includes isolating residents with suspected or confirmed COVID-19. In addition, if staff is suspected or confirmed positive for COVID-19, they will be directed to stay home until they are fully recovered and tested


  • There are currently no confirmed, COVID-19 positive residents in our COVID-19 isolation unit.

  • There are currently no team members who are unavailable to work because of a COVID-19 positive test.

Visitor Policy (updated 7/17/20)


We are currently unable to allow indoor visitation based on guidance from the California Department of Public Health (CDPH). Indoor visitors are only permitted when approved for certain compassionate care situations, such as the end of life. However, we realize the importance of staying connected with your loved ones and encourage you to take advantage of the following visitation options:

Phone Calls – Need assistance getting in touch by phone? Please call us at (---) ---------.

Virtual Visits – To schedule a video chat or phone conversation, please call (---) --------.

Window Visits – For assistance with arranging a window visit, please call (---) ------------.

Outdoor Visits – To schedule an outdoor visit in our visitation booth, please call (---) --------.


For the safety of your loved ones and our team members, all visitors must adhere to the following outdoor visitation guidelines:

  • Visitation will be limited to two guests at a time and 15 minutes per visit, per day.

  • All guests will be screened with a questionnaire and temperature check prior to visitation.

  • A team member must be present to monitor all visits and disinfect the visitation area between visits.

  • Suspected or confirmed COVID-positive residents may not host visitation.

  • Visitors and residents must wear facial coverings at all times and maintain good hand hygiene.

  • Visitors must remain behind a barrier, at least six feet apart, with no resident physical contact, including handshaking, hugging, or touching of any kind.

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